About us
zalba.me is the public consumer complaint platform of Montenegro: consumers write about problems with companies, and companies answer in public.
What we do
A consumer describes what happened, and the company the complaint is about is notified and can answer in public, under the complaint. Once the problem is solved, the author marks the complaint as resolved and rates the solution. This way everyone can see which companies answer and solve their customers' problems. The site works in Montenegrin, English, Russian, Ukrainian and Turkish.
Who runs the site
zalba.me is run by XTech Montenegro, a company registered in Montenegro (tax number 03420272). The site is not the official website of any company it lists and represents neither consumers nor companies.
Podgorica, Crna Gora
How we work
- Writing a complaint is free. A company's answer to a complaint is always free too, for every company.
- Every complaint is checked before it is published. The automatic check only decides whether the text can go out at once or a moderator looks at it first; only a person can reject a complaint, and always with a reason.
- We show the author's name shortened and hide phone numbers, email addresses and similar data in the text. Private attachments are seen only by the company and the moderators.
- A company has seven days to answer a new complaint. Only the author can mark a complaint as resolved, never the company.
- A company can dispute a complaint it believes is fake or untrue; a moderator decides and gives the reasons.
The score cannot be bought
A company gets a score from 0 to 100 only once it has at least 10 complaints. The score comes only from the reply rate, the reply speed, the resolution rate and the authors' satisfaction. Paid corporate membership gives a company tools for handling complaints, but it never changes a score, a ranking or how complaints are shown; paid placement is always clearly labelled.
Since when
zalba.me opened to the public on 6 October 2026.