Best rated companies
The companies that answer their customers' complaints best, from every category. The score comes from how the company acts, not from the number of complaints, and cannot be bought.
No companies with a score yet
A company gets a score once it has at least 10 published complaints.
How the score is calculated
- 30%AnswersHow many complaints the company answered
- 20%SpeedA first answer within a day is best
- 30%ResolvedComplaints the author marked as resolved
- 20%SatisfactionThe authors' 1 to 5 ratings after resolution
The 0–100 score is calculated from four parts, with the weights above, only for companies with at least 10 published complaints. A company has seven days to answer a new complaint: an unanswered complaint counts only after that. A company with many complaints that answers and resolves them quickly can score better than one with few complaints that stays silent.
The score cannot be bought. Complaints that moderation suspects are fake or written to harm, and complaints by blocked accounts, do not count.