PublishedNo answer from the company for 31 days
Glovo did not refund the cancelled order, and the bank shows no refund
- Complaint about:
- Glovo
- Category:
- Restaurants, cafés and food delivery
- Topic
- #Charges and refunds
Posted by fu*** De***9 views
Machine-translated. The original is written in: Türkçe.
I placed an order with Glovo on 17 September. The products were cancelled and I was told the amount would be refunded to my card.
After 12 days I asked about the status again. They told me the refund had been made and that I should contact my bank. I spoke to my bank, but they said there was no refund in process on the account.
When I connected to a Glovo customer representative again, I was once more told that it had already been refunded. I still have not received my money. I want the amount of the cancelled order to be refunded to my card.
Show the original
Glovo iptal edilen siparişin ücreti iade edilmedi, banka iade görünmüyor
17 Eylül'de Glovo'dan sipariş verdim. Ürünler iptal oldu ve tutarın kartıma iade edileceği söylendi.
12 gün sonra durumu tekrar sordum. Bana iadenin yapıldığını, bankamla görüşmem gerektiğini söylediler. Bankamla görüştüm, ancak işlemde olan bir iade görünmediğini söylediler.
Tekrar Glovo müşteri temsilcisine bağlandığımda yine daha önce iade edildiği söyleniyor. Paramı hâlâ alamadım. İptal olan siparişin tutarının kartıma iade edilmesini istiyorum.
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