PublishedNo answer from the company for 31 days
Terrible behavior of one employee toward customers
- Complaint about:
- City Market
- Category:
- Supermarkets and retail
- Topic
- #Staff and service
Posted by An*** Or***12 views
Machine-translated. The original is written in: Crnogorski.
I want to share my extremely unpleasant experience at City Market in Zabjelo, near Ljubović.
A young blonde employee works in this store, and her behavior toward customers honestly shocks me. Her rude and impolite attitude toward foreigners is especially noticeable, although I do not rule out the possibility that she behaves the same way toward other customers as well.
Every time you ask her for help, you get the impression that you have done something unforgivable simply by asking a question. Instead of basic courtesy and at least an attempt to help, you encounter an irritated tone, displeasure and open rudeness. Moreover, this employee even allows herself to raise her voice and shout at customers.
At the same time, I want to emphasize in particular that all the other employees in this store deserve nothing but praise. They are always kind, pleasant and ready to help, they are understanding toward customers, and they try to solve the problem and do everything in their power. That is precisely why this employee's behavior stands out even more.
I have visited various stores and used the services of numerous companies in different countries, but never in my life have I encountered such a rude and disrespectful attitude toward customers from someone working in a service industry.
I truly do not understand how a person who works with customers every day can allow herself to behave this way. None of the employees are expected to do the impossible, but basic respect, courtesy and a polite manner of communication are the absolute minimum that should exist in every service industry.
It is especially unpleasant when, despite the truly excellent work of the other employees, one person spoils the overall impression of the store with her behavior.
I sincerely hope that the management of City Market will pay attention to this situation. Customers should not feel guilty just because they asked an employee for help, and they certainly should not have to endure shouting and rudeness.
Show the original
Užasno ponašanje jedne zaposlene prema kupcima
Želim da podijelim svoje izuzetno neprijatno iskustvo iz City Marketa na Zabjelu, u blizini Ljubovića.
U ovoj prodavnici radi mlada plavokosa zaposlena čije me ponašanje prema kupcima iskreno šokira. Posebno je primjetan njen grub i nepristojan odnos prema strancima, mada ne isključujem mogućnost da se na isti način ponaša i prema ostalim kupcima.
Svaki put kada joj se obratite za pomoć, stičete utisak kao da ste uradili nešto nedopustivo samim tim što ste postavili pitanje. Umjesto osnovne ljubaznosti i makar pokušaja da pomogne, nailazite na iznerviran ton, nezadovoljstvo i otvorenu nepristojnost. Štaviše, ova zaposlena sebi dozvoljava čak i da podiže glas i viče na kupce.
Pritom želim posebno da naglasim da svi ostali zaposleni u ovoj prodavnici zaslužuju isključivo pohvale. Uvijek su ljubazni, prijatni i spremni da pomognu, imaju razumijevanja za kupce, trude se da riješe problem i učine sve što je u njihovoj moći. Upravo zbog toga ponašanje ove zaposlene još više dolazi do izražaja.
Posjećivala sam razne prodavnice i koristila usluge brojnih kompanija u različitim zemljama, ali nikada u životu nijesam naišla na ovako nepristojan i nepoštovanja vrijedan odnos prema kupcima od strane nekoga ko radi u uslužnoj djelatnosti.
Zaista mi nije jasno kako osoba koja svakodnevno radi s kupcima može sebi da dozvoli ovakvo ponašanje. Niko od zaposlenih ne očekuje nemoguće, ali osnovno poštovanje, ljubaznost i pristojan način komunikacije predstavljaju apsolutni minimum koji bi trebalo da postoji u svakoj uslužnoj djelatnosti.
Posebno je neprijatno kada, uprkos zaista odličnom radu ostalih zaposlenih, jedna osoba svojim ponašanjem pokvari cjelokupan utisak o prodavnici.
Iskreno se nadam da će rukovodstvo City Marketa obratiti pažnju na ovu situaciju.Kupci ne bi trebalo da se osjećaju krivima samo zato što su se obratili zaposlenom za pomoć, a pogotovo ne bi smjeli da trpe vikanje i nepristojnost.
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