Privacy: what others see when you write a complaint
A complaint is public, but your personal data is not. Here is exactly what other visitors see, and what the company you complain about sees.
What everyone sees
- The complaint's title and text, after the check.
- Your name in a shortened form, for example “Ma*** Pe***”. No visitor sees your full name, not even the company.
- Attachments you marked as public yourself.
- The company's answers and other users' comments.
What is hidden automatically
Phone numbers, email addresses, account numbers and similar data written in the complaint text are hidden automatically before publication. The email address and phone number of your account are never shown.
What only the company sees
The verified team of the company concerned also sees the order number from its own field and the private attachments. Moderators see them too. The company does not see your email address or phone number.
If the company has claimed its profile, you can send it a private message that other visitors do not see. The company answers privately if it has a corporate membership.
Your data is yours
In your account settings you can:
- download a copy of all your data,
- delete your account. Your complaints then stay without your name, marked “Deleted user”, and you can choose to have the complaints deleted as well.
If someone published your data
If you see your personal data in a complaint or a comment, use “Report content” under the complaint or the “Removal request” form at the bottom of every page. People without an account can use the form too.